Local technology services
Practical help for the technology you use every day.
Computer problems, printers, Wi-Fi, security concerns, new devices, data transfer, smart-home equipment, and more. We diagnose the issue, explain the options clearly, and complete the work you approve.
Prefer to speak with someone?
Mobile service throughout Central Pennsylvania. Appointments are provided on-site or remotely when appropriate; the Hummelstown address is mailing-only.
Start with the right kind of help
Choose the page that best matches your needs.
Each page explains the relevant services and includes its own request form.
What can we help with?
One place for everyday technology problems.
These are common examples, not a complete list. If the problem does not fit neatly into a category, describe what you are seeing and we will help determine the next step.
Computer repair & diagnostics
Slow systems, startup failures, crashes, overheating, failed components, error messages, and problems that are difficult to identify.
Security, viruses & scam recovery
Malware removal, suspicious pop-ups, compromised accounts, scam concerns, security checks, and practical next-step guidance.
Printers & scanners
Setup, Wi-Fi connection, printing failures, scanning, driver problems, replacement assistance, and connections from multiple devices.
Wi-Fi & networking
Weak coverage, unreliable connections, router replacement, mesh Wi-Fi, wired connections, device connectivity, and network troubleshooting.
New-device setup
Computers, phones, tablets, monitors, email, accounts, software, accessories, updates, personalization, and connections to existing equipment.
Data transfer & backup
Move accessible files and settings to a new computer, organize data, configure backups, and recover accessible information from working storage.
Upgrades & Windows
Memory, storage, graphics, cooling, Windows installation, driver updates, compatibility checks, and planning whether repair or replacement makes sense.
Streaming & smart-home devices
Streaming televisions, media players, speakers, cameras, doorbells, basic smart-home setup, apps, accounts, and device connections.
Home-office & small-office setup
Computers, monitors, printers, email, Microsoft 365, video calls, shared equipment, networking, and dependable daily-work configurations.
Email, passwords & online accounts
Email setup and troubleshooting, password recovery options, account organization, multi-factor authentication, and help understanding unfamiliar sign-in prompts.
Technology lessons & guidance
Patient one-on-one help learning computers, phones, tablets, software, video calling, photos, online services, and safer everyday technology habits.
Software installation & troubleshooting
Program installation, update failures, compatibility issues, Microsoft 365, browser problems, application errors, and software configuration.
Custom computers & gaming PCs
Parts planning, custom builds, assembly, repairs, upgrades, stability testing, Windows setup, performance troubleshooting, and peripheral support.
Small-business technology support
Computer support, Microsoft 365, security, maintenance, networking, shared equipment, remote assistance, and ongoing support for small organizations.
Electronics recycling
Free surrender of eligible unwanted electronics for possible refurbishment, repurposing, resale, responsible recycling, or disposal. Restrictions and ownership terms apply.
Service that fits the problem
On-site when the environment matters. Remote when it does not.
Some problems are best solved where the equipment is used. Others can be handled remotely without waiting for travel. We will discuss the practical option before scheduling.
- See the computer, printer, router, cabling, and connected devices together
- Test the issue in the environment where it happens
- Remote support available for eligible software and computer problems
- No walk-in shop or equipment drop-off at the mailing address
Responsible electronics recycling
A practical next step for technology you no longer need.
Eligible electronics can be surrendered at no charge by appointment. Equipment may be refurbished for a second life, used for parts, resold, recycled, or responsibly disposed of depending on its condition.
Contact us before bringing or transferring any equipment. The mailing address is not a public drop-off location, and some items cannot be accepted.
Choose where to request help
Start with the page that best fits your needs.
Residential, senior, business, and gaming pages explain the relevant services and include the appropriate request form. Monthly plans are available for ongoing support.
Residential Help
In-home help for households and home offices.
Explore →Senior Support
Patient assistance for older adults and their families.
Explore →Business IT
One-time and ongoing support for small businesses.
Explore →Gaming PCs
Custom builds, repairs, upgrades, and optimization.
Explore →Support Plans
Security, maintenance, remote help, and coverage.
Compare →What happens next?
A simple path from request to solution.
Choose the right page
Select residential, senior, business, or gaming help. Each page includes a request form designed for that type of service.
Review the options
We discuss the likely service type, whether remote or on-site help makes sense, and any information needed before scheduling.
Schedule the service
An appropriate appointment is arranged. Work outside the original scope or requiring parts is discussed before proceeding.
Common questions
Technology service FAQ
Do I bring my equipment to you?
No. OnSite Tech Solutions is a mobile service without a walk-in repair counter. We come to the home or business, or provide remote support when appropriate. The Hummelstown address is mailing-only.
What if I do not know what the problem is called?
That is completely fine. Describe what the device is doing, when the problem started, any messages you see, and what you were trying to accomplish. Diagnosing the cause is part of the service.
How much does standard service cost?
Standard service is $80 per hour with a one-hour minimum. Parts, equipment, software, travel outside the normal area, and separately quoted projects are additional and discussed before approval.
Can you help remotely?
Yes, eligible software, account, configuration, maintenance, and computer problems may be handled remotely by appointment. Hardware, networking, printer, cabling, and environmental issues may require an on-site visit.
Can you work on more than one problem during the appointment?
Usually, yes. Provide the complete list when requesting service so enough time can be reserved. The appointment is billed for the time required, and larger projects may need a follow-up visit or quote.
Are parts and replacement equipment included?
No. Parts, replacement equipment, software, subscriptions, and other purchases are billed separately with your approval. Parts costing more than $100 generally require advance payment.
What does the 30-day guarantee cover?
If the original problem returns within 14 days because the completed work did not resolve the approved scope, contact us so it can be reviewed. New problems, unrelated issues, parts failures, and changes made after service are separate.
What areas do you serve?
Mobile service is available throughout Central Pennsylvania, including Hummelstown, Hershey, Harrisburg, Mechanicsburg, Camp Hill, Carlisle, Palmyra, Lebanon, Lancaster, York, and surrounding communities. Availability and travel charges may vary by distance.
Is electronics recycling really free?
Eligible electronics may be surrendered at no charge by appointment. Acceptance is not guaranteed, surrendered items become the property of OnSite Tech Solutions LLC, and some unsafe or regulated items may be declined. Contact us before transferring equipment.
Need help with a technology problem?
Choose the request page that matches your situation, or call to discuss which type of service makes sense.