OnSite Tech Solutions LLC — Service Authorization & Liability Terms
By checking below, you acknowledge and agree that:
• You are authorized to request service and/or surrender equipment.
• You are responsible for data backup; we use reasonable care but are not liable for data loss.
• Repairs and diagnostics carry risk; outcomes are not guaranteed.
• Workmanship warranty covers labor for 14 days on the serviced issue; parts are covered by their manufacturer.
• You release OnSite Tech Solutions LLC from incidental or consequential damages beyond service fees paid.
• Full policy is below.
This authorization and the terms herein apply to all current and future service requests, appointments, repairs, and consultations provided by OnSite Tech Solutions LLC, until revoked in writing by the client or replaced by a newer version of these terms.
By submitting, you acknowledge this electronic signature is legally binding under the U.S. E-SIGN Act and Pennsylvania UETA.
Service Authorization & Liability Terms
Last updated: October 8th, 2025
By requesting or allowing service from OnSite Tech Solutions LLC (“Provider”), you (“Client”) acknowledge and agree to the terms below.
1) Scope of Service
We provide diagnostics, configuration, repair, and support for computers, peripherals, and networks on a best-effort basis. Some issues may be non-repairable or uneconomical to repair.
2) Scheduling & Access
Remote and on-site work is by appointment. You agree to provide safe physical access and, when applicable, administrative logins, encryption passwords/keys, or account credentials needed solely to perform the requested work.
3) Data & Privacy
Backups: You are responsible for maintaining current backups.
Sanitization: We use reasonable care and standard procedures; however, data loss can occur during diagnosis/repair.
Confidentiality: We only access personal content as necessary to deliver service and keep it confidential.
4) Authorization & Risk Acknowledgment
You authorize us to power on, open, test, update firmware/software, and run diagnostics (including stress tests) that may reveal failing components. You understand that diagnosis/repair can expose pre-existing faults (e.g., a weak drive may fail under load).
5) Parts, Warranties & RMAs
Labor vs. parts: Labor is billed per your service plan/quote; parts are billed at cost with your approval.
Manufacturer warranties: Parts carry the manufacturer’s warranty. We are not the warrantor; we’ll assist with RMA paperwork as a courtesy.
6) Workmanship Warranty
We warrant our labor for 14 days on the specific issue we serviced. This warranty does not cover new/unrelated issues, manufacturer defects, accidental/intentional damage, or failures due to third-party updates/changes after our service.
7) No Guarantee of Outcome
Troubleshooting—especially for intermittent or complex issues—may require multiple steps or part swaps. A first-try fix is not guaranteed. If iterative steps are needed, we’ll seek your approval before proceeding.
8) Limitation of Liability
Except for willful misconduct or bodily injury, Provider’s total liability is limited to the fees paid by Client for the specific service giving rise to the claim. Provider is not liable for indirect, incidental, or consequential damages, including lost data, revenue, or time.
9) Payments & Cancellations
Payment terms are per your plan or invoice. If you cancel or miss an appointment without adequate notice, a trip or late-cancel fee may apply if previously disclosed for that booking.
10) Recycling & Device Surrender (if applicable)
By leaving items with our technician for recycling, you represent you are authorized and transfer ownership of surrendered items to OnSite Tech Solutions LLC at no charge; items may be refurbished/resold/recycled and will not be returned. For full recycling policy, see: onsite-technologies.com/recycle.
11) Governing Law
These terms are governed by the laws of the Commonwealth of Pennsylvania.