Patient, local help at home
In-home technology help for your whole household.
Computers, printers, Wi-Fi, email, phones, tablets, streaming, security, new-device setup, and more—explained clearly and handled right in your home.
Looking for business IT support?
Business IT SupportPrefer to speak with someone?
Serving households and home offices throughout Central Pennsylvania. Service is provided by appointment; the Hummelstown address is mailing-only.
What can we help with?
One local technician for the technology throughout your home.
You do not need to diagnose the problem first. Tell us what is happening or what you are trying to accomplish.
Computer help and setup
Slow computers, new-device setup, software problems, updates, accessories, and general troubleshooting.
Repair and security
Computer repair, malware removal, suspicious activity, pop-ups, account security, and scam concerns.
Printers and scanners
Wireless printer setup, connection failures, scanning, replacement equipment, and recurring print problems.
Wi-Fi and home networking
Weak coverage, disconnected devices, router replacement, mesh Wi-Fi, streaming, and home-office connectivity.
Email and online accounts
Email setup, password recovery, Microsoft 365, account organization, synchronization, and access problems.
Files, photos, and backup
Data transfer, file organization, photo libraries, backup setup, and recovery of accessible data.
Phones and tablets
New-device setup, email, apps, photos, cloud syncing, accessibility settings, and connections to other devices.
Streaming and smart devices
Streaming televisions, media devices, speakers, cameras, basic smart-home setup, and device connections.
Home-office technology
Reliable computer, printer, monitor, email, video-call, and network setups for working from home.
Why in-home service?
Some problems make more sense in the place they happen.
- Printers, routers, televisions, and connected devices stay where they are installed
- Wi-Fi problems can be evaluated throughout the actual home
- You can explain the issue using your normal equipment and setup
- No disconnecting equipment, carrying a desktop, or waiting at a repair counter
- Remote support remains available when an in-home visit is unnecessary
What to expect
A simple process from request to solution.
Submit the request
Describe the issue and tell us whether you prefer in-home or remote help.
Discuss the appointment
We contact you to clarify the problem and reserve the appropriate amount of time.
Get practical help
We diagnose the problem, explain the options clearly, and complete approved work.
More focused support
Choose the path that fits your household.
Technology help for seniors
Patient support for older adults, plus a dedicated section for family members arranging help for a parent.
Ongoing monthly support
Security, maintenance, remote assistance, covered repair labor, and plan options with an included home visit.
Common questions
Residential technology help FAQ
Do I bring my equipment to you?
No. OnSite Tech Solutions is a mobile service. We provide scheduled service in the home or remote support for eligible issues. The Hummelstown address is mailing-only and is not a walk-in location.
How much does residential service cost?
Standard residential labor is billed at $80 per hour with a one-hour minimum. Parts, equipment, travel charges when applicable, and any additional costs are discussed before purchase or installation.
Can you help with more than one problem during the appointment?
Usually, yes. Include each concern in the request so sufficient time can be reserved. Work is billed based on the total appointment time unless covered by a support plan.
Do you work on both Windows computers and Macs?
Yes. We provide support for Windows and macOS computers, along with common printers, routers, phones, tablets, and connected household devices.
What if the problem can be fixed remotely?
We will recommend remote support when it is appropriate and the required remote software is available. Hardware, Wi-Fi coverage, printers, and multi-device problems frequently require an in-home visit.
What areas do you serve?
Service is available throughout Central Pennsylvania, including Hummelstown, Hershey, Harrisburg, Mechanicsburg, Camp Hill, Carlisle, Palmyra, Lebanon, and surrounding communities. Availability and travel charges may vary by distance.
Need help with technology at home?
Submit the form above or call to discuss the problem and arrange the appropriate service.
Service by appointment · Sunday–Saturday, 9:00 AM–7:00 PM
Request Technology Help
Tell us what’s happening. We’ll contact you to discuss the problem and arrange the appropriate service.