Patient, judgment-free help
In-home technology help for seniors and older adults.
Get friendly help with computers, printers, Wi-Fi, email, phones, tablets, streaming, online security, and more—right in your home.
Prefer to speak with someone?
Serving Hummelstown, Hershey, Harrisburg, Mechanicsburg, Camp Hill, Carlisle, Palmyra, Lebanon, and surrounding Central Pennsylvania communities.
What can we help with?
Technology should make life easier.
You do not need to know the right technical words. Just tell us what is happening, and we will help you find a practical solution.
Computers and new devices
Set up a new computer, phone, tablet, monitor, or accessory and move your important files and settings.
Printers and scanners
Fix printing problems, reconnect wireless printers, scan documents, and set up replacement equipment.
Wi-Fi and streaming
Improve weak Wi-Fi, reconnect devices, troubleshoot streaming problems, and simplify your home setup.
Email and passwords
Recover access, organize accounts, fix email problems, and make passwords easier and safer to manage.
Scams and online security
Check suspicious pop-ups, emails, calls, or computer activity and help secure your accounts and devices.
Photos, files, and backup
Transfer and organize important photos and documents, recover accessible data, and create a dependable backup.
Help for the whole family
Need dependable technology help for a parent?
You should not have to troubleshoot every printer problem, suspicious message, or forgotten password over the phone.
- A familiar local technician they can contact when something goes wrong
- Patient explanations without rushing or talking down to anyone
- In-home visits for hands-on problems and remote help when appropriate
- Optional ongoing support for security, maintenance, and recurring questions
What to expect
Straightforward help from start to finish.
Tell us what is happening
Submit the service form or call. Technical terminology is not required.
Schedule an appointment
We will contact you to discuss the issue and arrange the appropriate service.
Get patient, practical help
We diagnose the problem, explain the options, and complete approved work.
Ongoing peace of mind
Need help more than once?
Monthly support plans combine security, maintenance, remote assistance, and covered repair labor for one predictable price. Options are available with an included monthly in-home visit.
Common questions
Senior technology support FAQ
Do I need to bring my computer anywhere?
No. OnSite Tech Solutions is a mobile service. We come to your home for scheduled on-site appointments. Our Hummelstown address is for mailing purposes only and is not a walk-in repair location.
Can you help if I do not know what the problem is called?
Yes. Describe what you see, what is not working, or what you are trying to accomplish. We will ask questions and determine the appropriate next step.
Do you offer remote support?
Yes, for eligible computer and software issues. Remote support can be convenient when an in-home visit is unnecessary. Some services require the remote-support software to be installed in advance.
Can you check whether a message or pop-up is a scam?
Yes. Stop interacting with the message, do not provide payment or passwords, and contact us. We can inspect the device and help secure affected accounts when needed.
Can an adult child schedule service for a parent?
Yes. A family member may help arrange the appointment. The person receiving service must approve the work and any sharing of service information.
What areas do you serve?
We provide mobile service throughout Central Pennsylvania, including Hummelstown, Hershey, Harrisburg, Mechanicsburg, Camp Hill, Carlisle, Palmyra, Lebanon, and surrounding communities. Availability and travel charges may vary by distance.
Need help with your technology?
Tell us what is going on, and we will contact you to discuss the problem and arrange the appropriate service.
Service by appointment · Sunday–Saturday, 9:00 AM–7:00 PM
Request Technology Help
Tell us what’s happening. We’ll contact you to discuss the problem and arrange the appropriate service.