Meet OnSite Tech Solutions
Local technology help built on patience and trust.
Founded in 2023 by Charles Tafaro, OnSite Tech Solutions helps older adults, households, and small businesses solve technology problems without confusion, pressure, or unnecessary expense.
Charles Tafaro · Founder & Lead Technician
Why OnSite was started
Too many people are left choosing between a large repair chain, a distant call center, or asking a family member for help. OnSite Tech Solutions was created to provide another option: a familiar local technician who listens, explains the problem clearly, and helps with the technology people actually use every day.
The journey so far
Experience turned into a more personal kind of support.
- Nearly a decade of hands-on experience
Charles developed broad repair, setup, troubleshooting, and customer-service experience through years of computer and technology work.
- Education and professional certification
An associate degree in Computer Science and CompTIA A+ certification provide a strong technical foundation for practical, real-world service.
- OnSite Tech Solutions established in 2023
The company began with a simple goal: bring understandable, reasonably priced technology help directly to homes and small businesses throughout Central Pennsylvania.
- A growing local relationship
Today, clients turn to OnSite for everything from one-time problems to ongoing monthly support, often working with the same technician each time.
Our mission
Dependable support for people and businesses technology often leaves behind.
We want clients to feel comfortable asking questions, confident in the answer, and in control of what they spend.
Older adults and families
Patient, judgment-free help with computers, printers, Wi-Fi, email, passwords, scams, phones, streaming, and new devices—without talking down to anyone.
Small businesses without an IT department
Personal support for owner-operated businesses and small teams that rely on technology but do not need—or cannot justify—the cost of a full internal IT staff.
Our goal is not to sell the most expensive solution. It is to recommend the solution that makes sense, explain the cost beforehand, and help the client move forward.
Qualifications & local recognition
Technical knowledge backed by community trust.
Associate degree in Computer Science
Formal education supporting a practical understanding of computers, software, systems, and troubleshooting.
CompTIA A+ Certification
An industry-recognized certification covering hardware, operating systems, security, troubleshooting, and technical support.
2025 Nextdoor Neighborhood Fave
Recognized by local neighbors as a trusted and recommended business in the community.
2026 BusinessRate Recognition
Ranked #1 among computer repair services in Dauphin County by BusinessRate, based on its analysis of Google customer reviews.
Nextdoor Neighborhood Fave and BusinessRate are independent recognitions. Google review data was used by BusinessRate to calculate its ranking, but Google did not issue or endorse the award. Nextdoor, BusinessRate, Google, and Staples are not affiliated with or sponsors of OnSite Tech Solutions.
What clients can expect
Good technology support should feel human.
Plain-language answers
We explain what happened, what we recommend, and why—without unnecessary jargon.
Straightforward pricing
Clients receive clear expectations and approval before added parts or expanded work.
Help where you need it
Service is available on-site, with remote support used when the issue is appropriate for it.
Work we stand behind
Our 30-day service guarantee covers the original scope of completed service.
Looking ahead
The next 5–10 years.
OnSite Tech Solutions is building toward something larger without losing the patience and personal service that made the company valuable in the first place.
Growth should mean that more people can receive dependable help—not that clients become account numbers.
- Hire and train more friendly technicians who combine technical ability with patience, respect, and clear communication.
- Open several local office or storefront locations where clients and businesses can meet with the team and bring equipment for service.
- Partner with retirement communities to provide resident support, technology education, scam awareness, and dependable on-site assistance.
- Grow into a larger regional support provider and MSP capable of securely supporting hundreds of residential and small-business clients remotely.
- Keep service accessible and reasonably priced while adding the staff, systems, and locations needed to serve Central Pennsylvania at a larger scale.
How can we help?
Choose the path that fits your needs.
Each page explains the available help and leads to the appropriate request option.
Residential Help
In-home and remote help for households.
Explore residential help →Senior Technology Help
Patient support for older adults and their families.
Explore senior help →Business IT
One-time and ongoing support for small businesses.
Explore business IT →All Services
Browse repair, setup, networking, security, and more.
View all services →Need help with your technology?
Start with the service directory, or call Charles to discuss what you need.